Frequently Asked Questions

Please find below a list of frequently asked questions. If you have a question that is not listed below contact us and we will try our best to help you.


All of our waste is recycled and when we can we use second hand packaging such as boxes and wrapping. The wood we use in our products comes from sustainable resources. Our "Block" range of furniture is made from teak block sheets. These sheets are a produced by the timber companies in Indonesia from all the offcuts of larger pieces of teak and so in effect make use of teak that would be otherwise thrown away.

Please see our privacy policy.

Yes, you can specify this on your order under the delivery options and make a saving of 10%. Please let us know in advance when you would like to collect so we can make sure your items are ready. There is a map of where we are located in the showroom section of our website.

You can enter a coupon code at the bottom of the shopping cart section. If you have gone past this you can click on the small shopping trolley icon in the top left of the website and look towards the bottom of the page.

"Verified by Visa" (VbV), or "MasterCard SecureCode" (MSC), are initiatives implemented by the card schemes to minimize online card fraud. The idea behind this scheme is that the first time you use your card online, either at our store or another store that uses this extra security, you will be asked to generate a password. This password then will be requested at any store that makes use of this security for any future purchases you make. This means that anyone who is trying to fraudulently use your card would not be able to provide the correct password. This password has nothing to do with your online banking or PIN. It is purely used for online purchases.

We do not store any card details. To take payment we securely pass them on to our bank for processing.

We accept Visa, Mastercard, Switch, Maestro, and Visa Electron

Our showroom is open open Monday to Friday 9:00am to 5:00pm, Saturday 10:00am to 4:00pm. Sunday's and evenings by appointment.

Our preferred method of contact is by email at sales@prhome.co.uk, or the contact form on this website. You can also contact us by telephone (01623 847 030). Let us know what the problem is and if relevant send us a picture and we will do our best to resolve the problem or replace the item.

Our hardwood i.e. teak, mahogany and mehwood are all sourced from sustainable forests in Indonesia. Teak from these forests often has white specks in the grain, this is due to the chalk in the soil in sustainable forests and should not be seen as a defect.

Due to the strict laws in the UK all fabric has to pass certain fire tests before it can be used on foam furniture. Since we know all of our fabric conforms to these standards we will only use these fabrics. If however you would like an item upholstering in leather where it is not an option or you would like us to use your own fabric contact us and we will try our best to accomodate you.

Any products that require assembly state this under the "Notes" heading on the product detail page. The assembly instructions are included with the product but you can also download them . Most of our hardwood tables and benches do need their legs attaching. Please be careful when tightening the legs as the brackets are made of brass and can bend if the bolts are over-tightened.

We charge a £4.95 delivery charge for all orders under £100. All orders over £100 are delivered free of charge.

You can call us on 01623 847 030. We are open from 9:00am to 6:00pm Monday to Friday and 10:00am to 5:00pm on Saturday.